Faq's & Basic Terms and Conditions
FREQUENTLY ASKED QUESTIONS& TERMS AND CONDITIONS
Our Commitment to Your Relaxation
1
Your Booking
Once you have reserved your stay with us, the following terms and conditions apply to your booking:
- Cancellation - you may cancel up to 2 days before your stay. Thereafter you will be liable for 100% of the first nights rate.
- Payment - can be made in advance and it is advisable to do so to avoid any complications or hassles upon arrival. You can also make payment on arrival.
- Children - We are always asked if children can stay. The answer is YES, by all means. We are your home away from home.
- Pets - Unfortunately we do not allow pets of any kind. Your furry friends and others will have to stay at home or find a hotel of their own.
2
Arrival & Your Stay
We are always excited and ready to welcome new and returning guests. The following applies to your arrival:
- Check-in - you may check-in from midday (12:00) onwards and no later than 18:00. If you are delayed, you must communicate with the hotel.
- Payment - if you have not yet made payment for your stay prior to arrival, then the full amount, or remaining balance will be due.
- Your Room - we have prepared your room for your stay. If anything is out of place, not working, or missing, please notify us immediately.
- Additional Guests - you may not have additional guests staying with you during your stay. Anyone may visit you but if they wish to stay over, they or you must book them in.
3
Extra Services
During your stay with us, you may wish to use some of our value added services. These will be billed to your rooms account at an additional charge and includes:
- Laundry Services - the hotel provides laundry services at your convenience. Please see the in room information booklet for details of cost.
- Room Service - you are more than welcome to order in, however there will be an additional charge. The details of which can be found in the information booklet in your room.
4
Departure
When your stay with us comes to an end, the following are important things to take note of:
- Check-out - We require all departing guests to check-out by midday (12:00) at the latest. Should you have any delays, please let us know. While waiting, you can take advantage of our baggage facility while you wait.
- Account - Prior to departure, you will need to settle your account in full. This includes any additional services or items purchased during your stay.
Unlock the key to your perfect vacation or business trip. Inquire and book your room today!
Indulge in our exquisite hotel room service. Dine in style while never leaving your room.
Early Checkout? Use our dedicated baggage service for a seamless, hassle-free experience.
Our friendly hotel staff are here to assist you throughout your stay. If you need anything, just ask.
Isijula Boutique Hotel
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